Director, Strategic Communications Role
The Director, Strategic Communications is a seasoned and digitally savvy communications strategist who brings deep experience and a broad range of skills to the role. The individual is a working leader who is responsible for a collaborative, proactive function that aligns with the strategic objectives and vision of Methodist Le Bonheur Healthcare. The individual is responsible for leading internal and external communications, including employee engagement, message development, executive communications, HR communications, crisis communication and media relations. The Communications Director works in partnership with the directors of Digital & Web Strategy and Marketing to develop integrated communications strategies, while encouraging stakeholder commitment to the organizational vision, and facilitating the achievement of the Balanced Scorecard objectives. The individual models appropriate behavior as exemplified in The Methodist Mission, Vision and Values.
Essential Duties and Responsibilities
The Director, Strategic Communications will perform the following duties:
Drives internal and external communications strategies that support the needs and strategic direction of the health system to drive employee engagement, manage our reputation and image and positions leaders and physicians as experts and thought leaders.
Provides strategic communications counsel to leaders and physicians across the System. Works with the VP of Marketing and Communications, directors of Marketing and Digital/Web Strategy and hospital leadership to develop a comprehensive and integrated communications program that supports our MLH brand of quality and value.
Develops top notch communications, including executive level speechwriting, narrative and key messaging that ensures clear, concise, consistent and compelling communication across the organization.
Handles crisis communications management and anticipates issues before they become crises to protect the reputation and image of the health system.
Develops and tracks metrics to measure individual and team performance against targets and communications programs.
Builds collaborative relationships across organization and health system at every level.
Helps shape and develop a high performance, value-driven culture that is built on Power of One principles.
Prepares and controls Internal Communications and Media/ department budgets.
Supervises a team of six.
Frequent interaction with CEO, COO, other senior executives, facility C-Suite leaders, medical staff, leaders across the system.
Daily interaction with Strategic Planning, Marketing and Communications division Associates.
Possession of superior communication skills, both verbal and written.
Ability to lead and motivate individuals and groups of people toward the accomplishment work and organizational goals with experience in selection, evaluation, and direction of subordinates.
Ability to work in a fast-paced and results oriented environment.
Ability to work and relate well to Associates at every level of the organization, internal and external customers, physicians, operations managers, media, community leaders and the general public.
Ability to work without close supervision or professional guidance and to exercise independent judgment.
Ability to organize multiple priorities and tasks and maintain workflow.
Proven track record developing and implementing innovative communications programs.
Must be committed to excellent customer service.
Bachelor’s degree in Marketing, Communications, Advertising, Journalism, or related field.
Master’s degree preferred.
Proficiency in strategic communications planning and implementation as acquired through a minimum of 8-10 years of experience in journalism, a service industry or agency, or a related field.
Healthcare and agency experience preferred.
• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.
• Frequent travel to various local and regional locations.
Statement of Non-Inclusivity:
This job description is not to be construed as a complete listing of the duties and responsibilities that may be given to any employee. The duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.
KLH & Associates Contact
Mr. Kim L. Hunter Office: 323.469.8680 ext. 225
Managing Partner Mobile: 213.280.4747