【Help+!+Center*™* 】 How to Book Cheap Flights Through Chase Travel and Save More

【Help+!+Center*™* 】 How
to Book Cheap Flights
Through Chase Travel and
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To escalate a complaint with Chase Travel, you can first contact their customer support
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provide a satisfactory resolution within 60 days (or issues a deadlock letter), you can
escalate the matter to external authorities such as the U.S. Department of Transportation for
U.S. flights or AviationADR for flights departing the UK.
Follow This Step-by-Step Escalation Path
Step 1: Submit a Formal Written Claim
Before escalating to government agencies, give Chase Travel an opportunity to address
your complaint directly.
Use the official Chase Travel Claims/Reclamation Portal to create a detailed record of your
dispute. Include your booking reference (PNR), flight dates, receipts, and any other
supporting documentation.
Chase Travel aims to acknowledge written complaints within 30 days and provide a
substantive response within 60 days for flights to or from the United States.
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If your initial complaint is denied, unresolved, or ignored, request escalation to a
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Tip: Keep your complaint reference number handy so the supervisor can review your case
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Step 3: Escalate to External Authorities
If Chase Travel’s final response remains unsatisfactory after 60 days, or if you disagree with
their decision, submit your complaint to the appropriate aviation authority based on your
flight’s origin:
● For Flights to/from the U.S.: File a complaint with the U.S. Department
of Transportation Aviation Consumer Protection Division.
● For Flights to/from the UK: Submit your unresolved dispute to AviationADR.
● For Flights Within the EU: Contact the relevant National Enforcement Body
(NEB) in the country where the issue occurred.
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